For our money Cape Town’s oldest luxury hotel needs revamping in more ways than one. We would not recommend it to our friends and relatives.
Concierge Joey Michaels
Handicapped Access There were stairs in many of the common areas
Hotel Manager Andrew Cook
Length Of Stay One night
Location In central Cape Town ; 19 miles from the Cape Town International Airport
Managed Orient Express, a Sea Containers’ subsidiary
Owned James Sherwood /Sea Containers
Size 201 suites and rooms
Year Opened-Renovated March 1, 1899
The highlight of the second room, a mini suite also in the main building, was a narrow balcony with a partial view of Cape Town and a front view of the hotel grounds. In addition to the room itself, there was a sitting room.
Furniture in sitting room: A two seat sofa; TV/VCR, coffee table, desk, one chair, and a mini bar. Furniture in bedroom: smaller desk and small wall mirror; large closet including an electronic safe, a king size bed and two night tables, TV/VCR, chest of drawers.
Facilities Two pools; two restaurants, a high tea lounge, bar, beauty salon, beauty center, two tennis courts and a gym.
Pool Two heated outdoor swimming pools
Other Although the Hotel website listed complimentary transfers to the V & A Waterfront until9:30 p.m. , when we arrived we discovered the shuttles were only available until5 p.m. A shuttle for train connections was mentioned on the website. When our travel agent called the Mount Nelson they did not know what she was referring to.
Cleanliness Moderate. When we visited one of the swimming pools, there were many leaves and a plastic cover had fallen in the pool. The chairs were scattered about in disorder. There were no pool attendants in sight.
Date Of Last Visit May 2004
Service We received some of the worst service we have ever encountered at a “five star” hotel. Most of the staff we interacted with had a condescending and starched attitude.
Would You Stay Again? No