- Overall Impression
- Common Areas
- Fitness Center And Spa
Attentive service, warm wood accents, soothing scents, relaxing live music in the lobby, the spa and Azul, a wonderful gourmet restaurant all beckoned us to return. We were disappointed there were limited areas for quiet relaxation outside our room and the beach we had heard so much about was closed. Otherwise, we greatly enjoyed the Mandarin, our new favorite business district hotel in Miami .
Concierge Giovanni Attardi
Connectivity High speed Internet was available for $15 per 24-hour period.
General Manager : Jorge Gonzalez
Handicapped Access Yes, including select rooms for physically challenged guests
Length Of Stay Three nights
Location Waterfront on Brickell Key, a 44-acre island just a short bridge away from Miami’s banking district and some of its most posh residential towers.
Managed Mandarin Oriental
Owned Mandarin Oriental Hotel Group
Size 327 rooms, including 31 suites all with water view
Year Opened-Renovated 2000
Room Our 450 square foot Deluxe Bayview Verandah room faced the water and Brickell Avenue buildings. The 10-foot ceiling and light, warm colors made it feel spacious and soothing. Our new looking sixth floor room included: A desk, chair and Bose radio; a comfortable white-cushioned settee sofa long enough for a tall person to lie on, an adjacent table and lamp.
Later, we enjoyed a gourmet dinner at Azul, the hotel’s famous gourmet restaurant, a 2004 AAA Five Diamond Award recipient
Facilities Two restaurants – Azul and Café Sambal , tri-level spa and fitness center, pool and 20,000-square-foot beach club, bar and lobby lounge. The beach area was under construction and closed during our visit. There was a business center and a small gift shop filled with high-end products. There was a 1.3-mile jogging trail around the island of Brickell Key .
Pool Surrounded by lounge chairs on one side and tables and chairs, it was fenced in to separate it from the public jogging path that circled the island. Most of the crowd we saw the times we walked by consisted of families with small children. There was a small bar in one corner and several attendants who brought refreshments to the poolside guests. Lounge chair choices were in complete sunlight or complete shade. We would have liked cabanas or umbrellas.
When we arrived, early at their request, we traded in our shoes for a pair of good quality rubber sandals. From there, we were escorted on a short guided visit of the spa area including the lockers, waiting area, sauna, showers, steam room and a small refreshment corner. At our appointed time, a masseuse collected us from the waiting area. We crossed the spa lobby and made our way to the key activated elevator and the spa suites floor.
For the duration of the treatment (a deep tissue massage), the beautiful Mandarin Suite, almost as big as our hotel room, belonged to us. As we entered, we could see the green bay and the Brickell Avenue buildings in the background. Inside the suite, the fabulous tall ceilings and muted colors enhanced its spaciousness and the large windows welcomed the sunlight. We looked longingly at the Jacuzzi bathtub next to the window. There was also a seat for what we imagined must have been reflexology or pedicure treatments. Unlit candles and flowers gave the room a romantic and welcoming look, even in the middle of a summer day. For privacy and convenience, there was a shower inside the Suite.
We enjoyed our massage on the heated adjustable treatment table near the entrance; it moved, at the touch of a button, to accommodate to the guest and therapist’s needs. We selected one of two massage oil scents and the masseuse began kneading and prodding aches and pains away.
There was a 24-hour advance 100 percent cancellation policy at the spa. We fount out about it the night before our appointment (less than 24-hours before our appointment); when we received a reminder note from the spa. Luckily, we had no intention of canceling.
Other Restaurant and spa charges automatically included an 18 percent service fees. For those with cars, the only parking option was valet service (about $30 per day).
We found an Exclusive Gift Catalog in our room. It offered guests Mandarin merchandise including a mattress and box spring, pillows, duvets, bathrobes, bath and body products, kitchen and bar products, chocolates, lamps, a pet bed, and mink accessories ranging from $6 for a pillowcase to $13,000 for the custom designed luxury pet bed. Dogs up to 30 lbs. were welcomed in guestrooms and lobby area. Dog beds and amenities were provided.
The Mandarin Oriental Miami received AAA’s five diamond 2004 award. It was the second year in a row the hotel received the distinction.
Date Of Review August 2004
Would You Stay There Again? Yes