- Overall Impression
- Common Areas
- Pool And-Or Beach
Length Of Stay 7 Days
Location Atop the Mandalay Bay Hotel in Las Vegas (35-39 floors)
Restaurants We enjoyed breakfast and lunch at the Verandah, which offers a choice of indoor or outdoor dining and delicious food. We enjoyed the business special swordfish and accompanying salmon pancake appetizer, the Cobb salad, and turkey wrap for lunch. During breakfast, the pastrami and corned beef hash and the mini Belgian waffles were among our favorites. Service at the Verandah was spotty. At times, speedy and efficient; other times, slow and slightly disjointed. Staff was courteous and endeavored to accommodate special requests.
Size 424 rooms, including 86 suites
Year Opened-Renovated 1999
Rooms Strip view room was comfortable at 500-550 square feet. It included a king bed with canopy, a desk and two chairs, a lounge chair and matching foot rest and a dresser/TV stand. We found a wet bar, minibar (well stocked and expensive) and safe near the entrance along with an ironing board. The view of the strip and mountains in the background was charming, especially at night. Worth the extra $100 per night if you enjoy having a view from your room.
Facilities Two restaurants including a kosher kitchen, and a lounge. Hotel facilities are independent from those of its neighbor the Mandalay Bay Hotel. Guests have access to a private swimming pool, kiddy pool, jacuzzi and complimentary cabanas when available (see pool description). The lobby also features a jewelry store with some of the loveliest jewelry we saw on the Strip though maybe I did not look like I could afford any of their wares. Few times have I been greeted with such disinterest inside a jewelry store and been offered so little information. There is a sundry shop and the Spa also sells beauty products and bathrobes.
Spa The work out area was clean, well equipped, including free weights, treadmills, bicycles, Lifecycles and Precor machines. It was stocked with plenty of towels, complimentary chilled water and Gatorade, newspapers and fruit. Headsets and remote controls for the individual TV sets were available (no glaring TV’s or obnoxious music there). Staff brought us chilled water unbidden. I spoiled myself with some massages. I had explored several local spa options before we arrived thinking I would sample some of the other facilities. After seeing how crowded the other hotel areas were and what a production it would be to get to the more desirable spas at the opposite end of the strip, I decided to stick with the hotel spa. The spa was pleasant and serene though on the weekend the pace became much more frenetic. One of the staff even apologized for the tension level. I decided to reschedule my appointment to a quieter time. During the week the Spa was pleasant and soothing. On the weekend though it still felt a bit like an assembly line.
Poolside service was irregular. At times, the amenities were brought frequently while other times and days it was a challenge just to get a pitcher of iced water, in spite of strategic tips upon arrival. The biggest poolside challenge was the availability of shade, especially in the 100 degree summer days. The majority of the lounge chairs circle the pool and there are no umbrellas near them. With the exception of the cabanas, and there is a limited number of those, there is little shade. If you are able to secure a cabana following the first come first served policy, you have to watch it carefully. Staff threatens to evict you if you are away for more than 30 minutes and all the cabanas are taken. If you plan to spend your day poolside, you either have breakfast and lunch at your cabana, which accommodate two comfortably, or risk losing it. On the plus side there is wireless Internet access poolside and if you are lucky enough to have a cabana, phone service and an electrical outlet so you can lounge and be connected simultaneously.
Cleanliness Excellent. The cleaning staff did a great job of maintaining the room, keeping it tidy and being unobtrusive. While cleaning the room, they would work within the room and not leave a cart parked in the hall with the room unlocked, and whenever we encountered them, they were always courteous.
I cannot but wonder what effect the many small dogs we saw around will eventually have on the overall cleanliness of the hotel and rooms.
Date Of Review August 2003
Ease Of Reserving A Room Easy, using American Express Platinum Travel Services
Overall Service At times, the service was excellent (like a concierge getting hard to find reservations), other times it was downright poor (like the bell service at the door who was too busy to help with luggage when our cab arrived, left by himself to handle all arrivals). Weekend service in the Spa was much lower than during the week.
Would You Stay Again? Yes