We were glad we arrived a half an hour early. We took advantage of the extra time to explore and relax around the facility before our treatments. At the appointed hour a therapist led us upstairs where we received excellent treatments. Prior to and in between treatments we enjoyed a few quiet moments lounging by the floating pool downstairs. During the treatments, the staff were amenable to conversation though not intrusive and experienced enough to understand when we wanted to just unwind and when an exchange was welcome. They were knowledgeable and answered questions readily. We enjoyed a delicious and well served cold meal in the upstairs lounge while in the company of several ladies who were also lunching between treatments. We look forward to repeat visits to Trellis.
Location Adjacent to The Houstonian Hotel & Club near the Galleria area
Number Of Staff There were 75 full time employees including a management team, guest service coordinators, spa attendants and the following licensed professionals: shampoo technicians, hair stylists, nail technicians, estheticians and massage/body therapists
Owned The Redstone Companies (the parent company of The Houstonian Hotel, Club & Spa)
Size Trellis was housed in a 17,000 square foot two story u-shaped building.
Spa Director : Angie Day
Treatment Rooms There were 19 treatments rooms including eight for body treatments, six for facials, two for couples (each including two treatment tables, couples showers and tubs), one VIP room, one Vichy shower room and one hydrotherapy room. There were also six hairstyling stations, seven manicure and four pedicure stations, locker rooms with steam room and Jacuzzi, indoor co-ed float pool, upstairs lounge with fireplace, and rooms for pre and post treatment relaxation.
Treatments Available Massages, facials, hydrotherapy, Vichy , hair services, body treatments, nail services and professional make-up. Custom services for: Men, couples, mothers to be, teens and special occasions.
Year Opened-Renovated 2003
Trellis in-house training included product knowledge training and a combination of several group and one-on-one hands-on training sessions with the spa’s lead supervisor and management representatives prior to performing all the services.
Reception Excellent. After finding our names in the computer system and learning what treatments we were scheduled for, the young attendant showed us the way to the ladies locker room. She handed us copies of the schedule which included the treatment types, times and names of the staff assigned to us.
Facilities Co-ed float pool; men and women’s Jacuzzi and steam room; short and full length wooden lockers; two outdoor patios with lounge furniture; and a peaceful tranquility room with oversized chaise lounges and fireplace.
Pool Indoor co-ed float pool
Other Visitors had to cancel appointments, which were secured with a credit card, more than 24 hours in advance. Trellis charged clients in full for cancellations made with less notice. The staff recommended their guests make appointments two weeks in advance to ensure availability of treatments and schedules. Trellis was a recipient of the 2004 Mobil Four-Star Award for Hotel & Resorts Spas (one of two spas in Texas ).
Date Of Review October 2004
Number Of Treatments Three
Treatments Experienced Our Aromatherapy 50-minute Massage (we chose the Deep Tissue technique) was wonderful. Olga, the therapist had strong and gentle hands. She identified sore and tender spots and soothed some of the aches away using a soft scented essential oil blend. Crina’s 50-minute Aromaplasty Facial for all skin types included a 100 percent natural blended herb cocktail which helped hydrate our skin. Bertha’s Prestige Pedicure featuring a clay mast and pressure point massage placed the final touches on a wonderful spa visit.
Would You Return? Yes